| Issue ID | 1680525 |
| Internal NHTSA # | 11343806 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2009 |
| File date | 21/07/20 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Bought c300 2009 4 matic sep. 2017 used from a dealer. Carfax indicates getting scheduled service from dealer and it does not show problems with the car. It has now 90k mileage. Lately, i started hearing some noise at the back whenever i hit a small bump, so i decided to bring it to the mercedes-benz dealer and have it checked last july 21, 2020. They found out that the rear subframe is broken because of rust. The estimated repair cost is $6,000. They also said front end links torn and leaking, both front axles boots torn and leaking, centrifuge and vacuum pump o-ring leaking oil, trasnfer case leaking oil. The cost of repair is an additional $4,000. I complained to the the technician that i just had a scheduled service on it last year, how come it has this series of problems now. Technician advised me to call customer service and see if they can goodwill the repair cost. After a series of email and tel. Exchanges with c. S., i finally got the result today aug. 7, 2020 from the c. S manager and said no discount or goodwill on the repair. They can only give a discount of $1,000 if i buy a new one from them or $500 if i buy a cpo. Is this their tactic on selling their cars in the inventory? This car is so expensive that they brag themselves to have a very durable car but yet, has this kind of issues. I found out lately that a lot of mercedes -benz owner has similar complaints. Mercedes-benz did not do their job to avoid this kind of issue occuring, so i found them to be at fault on this and making the consumers unsafe to drive their cars. Consumers are going to be always on the loosing end no matter how careful we are on driving and maintaining the car, if this kind of car and service is what we're getting from mercedes-benz. I'm appealing to you to help me make mercedes-benz shoulder the cost of repair. I can't drive it now because of safety issue. Thank you. |
| Vehicle Mileage at Failure | 90000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CLIFTON, NJ |
| VIN pattern | WDDGF81X99RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
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